Shipping Policy
Last updated: August 2, 2026
This Shipping Policy explains how SIPI processes and delivers orders.
Order processing
Most orders are processed within 2–5 business days, excluding weekends and public holidays. Processing may take longer during launches, promotions, unusually high order volume, address verification, or other exceptional circumstances.
Processing time is separate from carrier transit time.
Shipping rates and delivery estimates
Available shipping methods, costs, and estimated delivery windows are shown at checkout based on the destination and order details. Delivery dates are estimates, not guarantees.
Tracking
When tracking is available, you will receive a shipping confirmation with tracking information after your order leaves the fulfillment facility. Tracking activity can take time to appear after the label is created.
Address changes
Review your shipping address carefully before completing checkout. Contact us through our Contact page immediately if a correction is needed. We cannot guarantee changes after an order has entered processing or shipped.
Carrier delays
SIPI is not responsible for delays caused by carriers, weather, customs, service interruptions, natural events, or other circumstances outside our reasonable control. We will help you review available tracking information and work toward a resolution when possible.
Lost, damaged, or marked-delivered packages
If your order arrives damaged, appears lost, or is marked delivered but cannot be located, contact us promptly with your order number. For damaged packages, include clear photos of the package and products. We may ask you to confirm details with the carrier before a replacement or refund is approved.
Returned or undeliverable packages
If an order is returned because of an incorrect or incomplete address, refusal, or failed delivery attempts, additional shipping charges may apply before the order can be resent.
International orders
International customers are responsible for any customs duties, import taxes, brokerage charges, or local fees unless checkout expressly states otherwise. Customs clearance can delay delivery.
Subscription shipments
Subscription orders are processed according to the schedule selected at checkout. Changes or cancellations must be completed before the next order enters processing.
Questions
Contact SIPI through our Contact page.