Returns & Refunds

Last updated: August 2, 2026

We want you to feel confident ordering from SIPI. This policy explains when returns, replacements, and refunds are available.

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, the product must be unopened, unused, sealed in its original packaging, and accompanied by proof of purchase.

Because SIPI products are ingestible wellness products, opened or used products cannot be returned for change-of-mind reasons. This does not affect your rights when an item arrives damaged, defective, contaminated, or incorrect.

Start a return

Contact us through our Contact page before sending anything back. Include your order number and the reason for the request. If approved, we will provide return instructions and the correct return address. Items sent without prior authorization may not be accepted.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. Contact us as soon as possible, ideally within 7 days of delivery, if an item is damaged, defective, leaking, missing, or incorrect. Include your order number and clear photos so we can review the issue and arrange an appropriate replacement or refund.

Non-returnable items

  • Opened, used, or unsealed ingestible products, except when damaged, defective, contaminated, or incorrect
  • Gift cards
  • Items marked final sale, where permitted by law
  • Products returned without authorization

Return shipping

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is caused by a SIPI fulfillment error or the product arrived damaged or defective.

Refunds

We will notify you after the returned item is received and inspected. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

Exchanges

The fastest way to obtain a different product is to return the eligible item and place a new order after the return is approved.

Mandatory consumer rights

This policy does not limit any mandatory rights available to you under applicable consumer protection law.

Questions

Contact SIPI through our Contact page.